1. Data we collect
We collect information you provide (name, email, phone, WhatsApp number, country, billing address, project details, messages and uploaded files), information generated by your use of the website (orders, downloads, IP addresses, device and browser information) and limited information from payment providers about the status of your payment.
2. Why we collect it
- To create and manage your account.
- To process orders and verify payments.
- To deliver purchased files and issue licenses.
- To respond to enquiries and customization requests.
- To keep the website secure and prevent fraud or misuse.
- To send marketing emails where you have opted in.
3. Orders and payments
Payments are handled by third-party payment providers. We do not store payment card details. We keep order, invoice and license records as required for accounting and legal purposes.
4. Cookies
We use essential cookies to keep you signed in, maintain your cart and protect forms. Analytics cookies are used only where configured. [Cookie consent approach to be confirmed.]
5. Analytics
We may use analytics tools to understand how the website is used. Internal analytics avoid storing unnecessary personal data.
6. Marketing
We send newsletters only to people who subscribe. Every newsletter includes an unsubscribe link.
7. Support communications
Messages you send us, including customization threads and attachments, are stored to provide the service.
8. Download activity and IP records
To protect licensed files we log downloads, including date, time, IP address and browser information.
9. Retention
We keep personal data only as long as necessary for the purposes above and to meet legal obligations. [Retention periods to be confirmed.]
10. Third-party services
We use service providers for payments, email delivery, hosting and (where enabled) analytics. They process data on our behalf.
11. Your rights
You may request access to, correction of or deletion of your personal data, subject to legal record-keeping requirements. Contact us to make a request.
12. Security
We use technical and organisational measures including encrypted connections, hashed passwords and access controls.
13. Policy updates
We may update this policy and will publish the latest version on this page.