Summary
Archi Vogue house plans are digital products. Files become available as soon as payment is verified. [Final refund rules to be confirmed by Archi Vogue.]
Cancelling before payment
An order that has not been paid can be abandoned at any time; no charge is made.
After purchase
Once files have been made available, purchases are generally final. [Confirm whether refunds are offered where files have not been downloaded, and within what period.]
Duplicate purchases and technical problems
If you were charged twice for the same plan, or cannot access your files due to a technical fault on our side, contact us and we will investigate and resolve the issue, which may include a refund.
Customization services
Refunds for customization services are governed by the accepted quotation. [To be confirmed.]
How to request
Contact us through the contact page with your order number.
Effect of a refund
If a refund is issued, the associated license is revoked and download access is removed.